GDIT integrates Dialogflow with call center and agency systems to provide next generation call center operational support. Leveraging the Google Virtual Agent, GDIT is able to easily integrate with the federal agencies’ existing systems to provide voice, text/chat and FAQ support. With the ability to answer questions about ticket status, create new tickets, as well as answer questions, the Google Virtual Agent is created to absorb and deflect the most popular agent requests. The Contact Center AI (CCAI) also performs customer conversation analysis assisting in AI learning and scenario creation and sentiment analysis for enhanced call experience.